At Switch DXB, we take your privacy very seriously and will take all measures to protect the personal information that you provide us. Any personal information received will be used only to register you as a Switch DXB member and for future marketing purposes directly from Switch DXB and our approved providers. We will not sell or redistribute your information to any third parties but we are not responsible for your personal information during your direct dealings with listed Partners on our App or website.
Our App and website is not intended for use for those under the age of 18. If you are under 18, please seek parent or guardian approval before you continue accessing our services.
Upon signing up to the Switch DXB App, you are required to create an account. For the purposes of this activity we collect the following details from Facebook; profile photo, full name, date of birth, gender, mobile number and email address. During the sign up process, you are required to add payment method to book a service. All your payment details can be stored under an encrypted token, available for your use only when you choose to make a purchase. Our App also allows for social sharing in which case we may be granted to details pertaining to the social network used to share, dependant on your settings.
In an effort to monitor our App’s and websites responsiveness and functionality, specific data regarding your smartphone or computer may be captured, including its make, model, version, mobile operator and location. Such information will only be used to improve our service offerings and provide you with an even better user experience.
How we use information collected
The information that we collect through the Switch DXB App or website is used only for our direct purposes. These purposes include;
o Contacting you regarding your account
o Sending you marketing-related offers on Switch DXB and our Partners
o Providing you details on how to get the most out of your membership
o Reaching out to you when you have made a query
o Optimize your experience within the App or website
o Understand your preferences and patterns based on usage
o Billing information
How we capture information
There are certain instances in which we capture your information and these include the following; when you sign up to become a member, when you log in, when you make a booking, when you share a status on your social channels, when you fill out any query form via our App or website, when you complete any survey requested by us. There may also be other ways in which we capture your information and the above list may not be limited.
Third Party Information Collection
At Switch DXB, we do our best to ensure that the data you provide us is not distributed to any third party. Any data that is shared via your social channels or any other platform that is linked to our App or website, is at your own choice. It is clearly stated in our terms and conditions that Switch DXB Partners may collect your information as and when you are making transactions with them, but this is clearly to be permitted by you. The information shared will be of generic nature and will no way, shape or form identify you or disclose your personal information such as your name, your date of birth and furthermore any data which is directly linked to you.